Using Remote Working To Support A Growing Law Firm
Rollits has a long tradition of building good client
relationships and providing excellent legal advice.
However, if its lawyers had an issue to deal with or a case they
needed to work on in the evenings or the weekends, they would have
to stay late at work or make a special trip to the office. The
Rollits IT team felt that without a remote working system, the
productivity of its workforce was being impeded. They needed to be
able to open up the firm's systems, but do so in a way that
wouldn't compromise data security and client confidentiality.
The issue was to be able to secure Rollits' systems and
applications, whilst at the same time enabling employees to work
from their home, the train or when away on business, using whatever
device they needed.
Mike Wasling, IT Director at Rollits comments, "We chose SMS
PASSCODE because the solution ticked all the boxes - the way it
works is very straightforward, it improved our security offering
and users find it really easy to use."
The implementation of the SMS PASSCODE multi-factor
authentication system was seamless and it was installed and
configured with no disruption to staff. Mike says of the support,
"The technical support we received was exceedingly good - they
looked at any issues we had and resolved them really quickly. Their
level of knowledge is excellent."
The simplicity of the SMS PASSCODE solution is a big plus. Mike
says, "Our users think it's brilliant - they can now use their iPad
and home PC to access systems easily and securely." And for the IT
team, the ease of use in terms of management of the solution is
highly beneficial and doesn't take much of their time.
But the biggest benefit for Rollits has been the increase in
productivity, through enabling lawyers to work from home and when
out of the office. As Mike explains, "We have witnessed massive
take up of remote working since we implemented SMS PASSCODE - 30 of
our lawyers use it extensively. We have noticed a big uplift in
productivity - in the first three months of being operational,
there were over 400 log ins. The lawyers love it as it means they
can service clients quickly and efficiently from home and don't
have to come into the office on weekends any longer."
Posted on: 15/06/2016
This article is for general guidance only. It provides useful information in a concise form. Action should not be taken without obtaining specific legal advice.
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