Rollits achieve excellence in legal practice management and client care
We are delighted to announce that the firm has been awarded Lexcel accreditation for another year, after a full re-assessment following an onsite visit by a Lexcel assessor in August.
Lexcel is an optional, recognised accreditation scheme designed specifically for law firms to ensure that required standards of excellence in areas such as client care, case management and risk management are met.
To be awarded and maintain the Lexcel accreditation a practice must apply annually and go through a rigorous assessment to ensure the required standards of excellence are not simply met, but maintained year after year.
Ralph Gilbert, Managing Partner at Rollits said “Once again, we are proud to be awarded Lexcel, the Law Society's legal practice quality mark which we have held since 1999. Client service is something we take very seriously. In today’s competitive legal market this award for our excellence in legal practice management demonstrates our commitment to client care and that our approach to risk management within the firm is a high priority”
Lexcel Assessor, Malcolm Lawson from Centre for Assessment said “Partners exhibit sound business principles and have in place many formal procedures for establishing and monitoring business strategy and performance. It is also very evident that the Partners and staff of Rollits LLP are using the Lexcel framework to ensure that policies, systems and procedures are not only ensuring compliance with the SRA Outcome Focussed Regulation, but more importantly to enhance the quality of services delivered to clients and ensure the best client experience. Evidence gathered during the assessment activity demonstrated a real commitment to continuous improvement at all levels of the organisation.”
Posted on: 21/09/2017
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